No Change or Cancellation Fees

We understand sometimes your plans fall through. Or, perhaps you just decide you'd rather spend your vacation lounging on the beach than touring the wine country.

Hey, it happens. That's why we are proud to announce that we no longer charge Change or Cancellation Fees on lodging bookings. Change or cancel your lodging reservation online or through the call center and we won't charge you a penalty. Please note, you may still be subject to change and cancellation fees that the hotels and other properties impose and require us to pass on.

Frequently Asked Questions

Q: How do I find the individual hotel's change and cancellation policy before I make a reservation?
A: We provide the policy for each property several places throughout the site. The easiest way to find it is on the Room Availability Page of the individual property. You can also find the change and cancellation policy while making your reservation.
Q: How do I find the individual hotel's change and cancellation policy after I have made a reservation?
A: The easiest way to find the change and cancellation policy for the hotel room you've reserved is to consult your confirmation email.
If you don't have your confirmation email handy, you can view your reservation online.

Terms and Conditions

Fee waivers valid only for bookings made after Oct 4, 2007
Fee waivers are applicable only to our change and cancellation fees. Hotels and other properties may impose their own change and/or cancellation fees, which vary by property. Check your booking confirmation for details.
To change or cancel your booking, go online or call the call center.
Our fee waivers may be discontinued or modified at any time.
These Terms and Conditions may not be changed by any unauthorized person.